UrbanBird University is Urban Bird's own training site. Only people with an account made by their manager can use it. This page says what the site keeps about you, what it does with it, and who can see it. It was written from what the site actually does, not from a template.
What the site keeps about you
- Your account: your name, your sign-in name or email, an email address if one was added, your role, your store and franchise, your position, your hire date, your language, and your look settings such as theme and text size. Your password is stored only as a one-way scramble, so nobody can read it, including administrators.
- Your training record: which modules you were given and when they are due, how much of each video you watched, every quiz, checkpoint and exam you tried with the score and which questions were right or wrong, and each module you finished with its score. We keep what you picked right or wrong, not the words you typed.
- Position changes: every change to your position, the reason, when it happened, and who made it.
- Messages from the site: notifications such as a new module, or a reminder to your GM about your hire anniversary.
- Reports you send: if you use Report an issue, the page you were on, what you picked, and what you wrote. This works without signing in, so a report can have no name on it.
- Sign-in safety: when you last signed in, how many wrong passwords were typed in a row, and a short lock after five wrong tries.
- An activity log: a list of sign-ins and of changes made by managers and administrators, such as adding a person, changing a position, resetting a password or turning an account off. Each line has the date and time, the person who did it, and the name affected.
The site does not record your location, your device, or your network address. The computer that runs the site, or a service that connects it to the internet, may keep its own connection records that the site itself does not control.
Cookies
One cookie, and it is needed to keep you signed in. It holds a sign-in token, a security token that stops forged requests, and your language choice if you picked one before signing in. It lasts up to 14 days, is hidden from page scripts, and is only sent to this site. There are no advertising, analytics or tracking cookies, no third-party scripts, and the site loads no fonts or files from other companies.
Why we keep it
To give you the right chapters for your position, show your progress to the people who manage your training, assign yearly refreshers, and keep accounts secure. We do not sell your information and do not use it for advertising.
Who can see it
- You see your own record on your Learn and Account pages.
- Your GM sees the people at their store. A DM sees the stores they cover. A Franchise Manager sees their own franchise. Admins see everyone. Each of them sees names, positions, progress, scores and which questions were missed.
- Authors who build chapters do not see people's records, but the Issues page can show the name on a report you sent.
- Nobody outside your franchise group sees your record, except company administrators.
- Position changes are also queued as updates for the Office system. Nothing is sent there yet. When that link is switched on, the update has your name, sign-in name, new position and the reason.
- If sign-in emails are switched on, your name, sign-in name and temporary password go to your email address through the email service the company set up. The temporary password is erased from the site once the email is sent.
Videos and links anyone can open
Training videos and study files are stored on the site's server and opened through long random links. Anyone who has one of those links can open that video or file without signing in. Pages can also have a QR code page with the video and a practice quiz. These pages need no account and save nothing: no score, no name, no answers. A video can also be hosted by another video service. If it is, that service can see your device when you play it.
How long we keep it
Nothing is deleted automatically today. Finished modules are kept because the one-year rule uses them to decide what you are given again. When someone leaves, their account is turned off, not erased, so their record stays in place. Activity logs, reports and notifications are kept as well. If we set a time limit later, this page will say so.
Your choices
You can ask to see what the site has about you, to fix something that is wrong, or to have your account removed. Ask your GM or a company administrator. Some records, such as completed training, may be kept as business records. You can change your language, theme and password yourself on your Account page, and you can sign out of every device there.
Other things to know
- This site is for work use by employees. It does not ask for your age.
- Passwords: managers need at least 10 characters. Team members may use a PIN of at least 4 characters. A longer one is safer.
- If this page changes in an important way, the date at the top changes.